Quality of public administration and cost-effectiveness

Abstract

The modernization of the Russian system of the public administration during the previous stages of the administrative reform was carried out in the framework of a functional approach. The rules of execution of the state functions and the provision of the public services were developed from this perspective. A significant part of the activities of the state bodies, in fact, is of a process nature. However, it is not structured to the level of algorithms, it is poorly described and in practice it can't be implemented in such a format: the regulations do not contain the necessary information and often represent the content of the activity (which they should regulate) in a distorted form. The quality of the activities in such case is difficult to assess and virtually impossible to manage. As part of the reforms of the Russian public administration system, the process has never been considered as an object of management, nor have the attempts been made to optimize it.