A study of the attitude of managers to digitalization and artificial intelligence

Abstract

The article deals with the main challenges associated with the rapid development of the digital world, describes the role of the head of the civil service in this process and the attitude to digital technologies and artificial intelligence is characterized. The author gives the results of a study on the readiness of modern managers to work in the digital environment, expectations from artificial intelligence among civil servants, psychological effects reflecting the willingness of a modern manager to work in a digital society are determined. The group of managers and business leaders is the most open to change and ready to implement artificial intelligence systems. More than half of managers believe that the use of technology will increase productivity and business processes. 54% of business managers agree that the solutions offered by artificial intelligence services have already increased the productivity of their structures. 70% of respondents believe that such programs make fewer mistakes than people in the course of their work, which increases their significance. The article also analyzes the difficulties usually encountered by managers in the organization of the managerial work in the new digital reality. It is emphasized that people, of course, do not compete with information technologies, but adapt the world to something that machines can understand.