Articles

High quality services: how to provide them

Received: 15.11.2009 Published: 15.11.2009

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Abstract

The article looks at the existing practice of service provision by state and municipal authorities. The focus is on the forms and methods of service provision and quality control in the framework of a unified State policy.

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How to cite

Для цитирования:

Берестова Л. Качественные услуги: как их обеспечить // Государственная служба. 2009. Т. 11, № 6. С. 23–27.

For citation:

Berestova L. High quality services: how to provide them // Gosudarstvennaya Sluzhba. 2009. Vol. 11, no. 6. P. 23–27.

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How to Cite

Berestova L. High quality services: how to provide them // Gosudarstvennaya Sluzhba. 2009. Vol. 11, no. 6. P. 23–27.