LOKYAN ARSEN BAGHDASAROVICH

The article examines the history of forming the system of public administration in the Republic of Armenia after gaining independence. It is noted that the development of the fundamental draft laws of the newly formed state was carried out in close cooperation and with the active involvement of authoritative representatives of the Armenian society. The first years of independence for the Republic of Armenia were characterized by the creation of democratic institutions, the transition to a multi-party system, the development of a market economy, the reformation of the whole state system, as well as the system of state administration. The Constitution laid the legal foundations for transitioning from an authoritarian system to a democratic state and gave a legal framework to the new political system. With the development of state administration and the adoption of amendments to the Constitution of the Republic of Armenia, a transition was made from a semi-presidential republic to a parliamentary form of government. Armenia shows high markers and stable growth of indicators regarding the quality of public administration. The country’s authorities apply successful world experience and follow high European standards; in this regard, digitalization is actively developing in the country, including in the field of public administration. In recent years, due to the high rates of digitalization, Armenia entered the number of countries with a high index of e-government development. A special place in the field for the development of the system of state and municipal service is given to professional training and retraining of personnel.

The article examines the strategies for the behavior of public servants in conflict situations as ways to overcome difficulties in their activities. Presence and overcoming of conflicts are important factors that directly influence the efficiency of official activity. In the paper, the most preferred behavior strategies for public servants in conflict situations were analyzed. The obtained data indicate that public servants prefer to avoid discussing conflict issues or postpone them, neglecting not only their own, but also other people's interests. The author describes ways of overcoming psychological difficulties arising in the professional activities of public servants. The main way to reduce conflict is the introduction of personnel development programs, which requires the presence not only of relevant substantive but also methodological justification. Since the strategy of avoidance prevails among public servants, it is first and foremost necessary to form a practical attitude to the conflict, which will allow us to concentrate not on the individual, but on the practical aspect. Overcoming psychological difficulties in the activities of public servants will improve the effectiveness of the sphere not only on the content side, but also in terms of the psychological well-being of the individual.