MASLOV, Dmitry. Using the CAF model to improve public management quality. Gosudarstvennaya Sluzhba, [S. l.], v. 11, n. 6, p. 67–69, 2009. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/20963. Acesso em: 9 nov. 2026.