Government Services for Business: Methodology, Toolkit and Experience of Quality Monitoring. Edited by V. Yuzhakov. Gosudarstvennaya Sluzhba, [S. l.], v. 14, n. 1, p. 20–20, 2012. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/21448. Acesso em: 9 nov. 2026.