MAMAY, Evgeniy. 12 GtC (Government to Citizen) Public Services. Gosudarstvennaya Sluzhba, [S. l.], v. 14, n. 4, p. 39–43, 2012. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/21570. Acesso em: 9 nov. 2026.