KOZLOV, Yurii. Quality rating algorithm of the state service. Gosudarstvennaya Sluzhba, [S. l.], v. 17, n. 4, p. 105–111, 2015. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/22128. Acesso em: 8 nov. 2026.