PONKIN, Igor V. The process-oriented public management. Gosudarstvennaya Sluzhba, [S. l.], v. 19, n. 3, p. 62–67, 2017. DOI: 10.22394/2070-8378-2017-19-3-62-67. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/22424. Acesso em: 9 nov. 2026.