BOTNEV, Vladimir K.; BOTNEV, Sergey V. The role and importance of public services in the effectiveness of public administration in Russian Federation. Gosudarstvennaya Sluzhba, [S. l.], v. 19, n. 3, p. 68–75, 2017. DOI: 10.22394/2070-8378-2017-19-3-68-74. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/22425. Acesso em: 9 nov. 2026.