MARKVART, EMIL; MASLOV, DMITRY V.; LAVROVA, TATYANA B. CAF: QUALITY MANAGEMENT MODEL FOR PUBLIC ORGANIZATIONS. Gosudarstvennaya Sluzhba, [S. l.], v. 22, n. 5, p. 26–31, 2020. DOI: 10.22394/2070-8378-2020-22-5-26-31. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/22763. Acesso em: 9 nov. 2026.