SLADKOVA, N.M.; VOSKRESENSKAYA, O.A. STANDARDIZATION AND DIGITALIZATION OF PERSONNEL PROCESSES IN PUBLIC AUTHORITIES CONSIDERING THE PRINCIPLE OF CUSTOMER-CENTRICITY. Gosudarstvennaya Sluzhba, [S. l.], v. 23, n. 5, p. 80–91, 2021. DOI: 10.22394/2070-8378-2021-23-5-80-91. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/22853. Acesso em: 8 nov. 2026.