Zerchaninova, T. and Shitova, I. (2013) “Social audit of the efficiency of activities of public servants”, Gosudarstvennaya Sluzhba, 15(1), pp. 38–41. Available at: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/21681 (Accessed: 8 November 2026).