Psychological ways to overcome conflicts in the process of activity of public servants

Abstract

The article examines the strategies for the behavior of public servants in conflict situations as ways to overcome difficulties in their activities. Presence and overcoming of conflicts are important factors that directly influence the efficiency of official activity. In the paper, the most preferred behavior strategies for public servants in conflict situations were analyzed. The obtained data indicate that public servants prefer to avoid discussing conflict issues or postpone them, neglecting not only their own, but also other people's interests. The author describes ways of overcoming psychological difficulties arising in the professional activities of public servants. The main way to reduce conflict is the introduction of personnel development programs, which requires the presence not only of relevant substantive but also methodological justification. Since the strategy of avoidance prevails among public servants, it is first and foremost necessary to form a practical attitude to the conflict, which will allow us to concentrate not on the individual, but on the practical aspect. Overcoming psychological difficulties in the activities of public servants will improve the effectiveness of the sphere not only on the content side, but also in terms of the psychological well-being of the individual.