Public service: risks and challenges

Abstract

The article reviews the Gaidar Forum - 2022 with the traditional information partnership of the journal “Gosudarstvennaya sluzhba” and considers the discussions of practitioners and experts in the field. The forum provided a detailed discussion of the topic of public service - the peculiarities of its development at the present stage, the difficulties and contradictions that arise, the solutions, the formation of the public official of the future, etc. A number of sections were devoted to this topic. On the first day of the forum, three such discussions took place: «Is there life in the civil service?», «The modern leader: from competence to maturity», and «How to attract and retain professionals in the civil service: officials of the future.» During the second day, the discussions continued with the following topics: “The quality of government data: what have we come to and where to go next?”, “How to make government services truly accessible?” and “The Snowden Syndrome in building a digital state.” The public service faces complex challenges, and relevant approaches are required to meet them. There are new requirements for managers, the need to harmonize hierarchical relations through the balance of interests. Issues in the field of new technologies are also complicated (data leaks, cyber-fraud, etc.), there is a need to develop the general rules and principles for data processing, ensuring access to public services for all categories of citizens (including the elderly, people with physical disabilities, etc.). The author notes that there is an increase in the interaction between business and government, as well as openness to substantive dialogue at the interdepartmental level.