Published: 15 May 20121 Views0 Downloads
The article reflects the actual problems of one of the most area of the Administrative reform - the problem of improving the quality of provision government and municipal services. With the object of solving such a problem (monitoring the quality of provision government and municipal services) author adapted «SERVQUAL» methodology to meet the requirements of The Ministry of Economic Development and Trade of Russian Federation about the monitoring procedures. The offered methodology allows to make an assessment for the rendering services quality level and also to reveal its weakest points which are necessary to eliminate.
