Yuzhakov Vladimir N.

A sociological study conducted by a team of researchers at the Russian Presidential Academy of National Economy and Public Administration (RANEPA) in 2026 revealed a substantial rise in the number of digital submissions to regulatory and supervisory authorities by citizens in recent years. At the same time, although digital interaction has certain advantages, such as increased accessibility of the regulatory and supervisory authorities and reduced material costs, citizens’ feedback highlights difficulties in using it. It also reveals that formal responses to requests often lack information on the actions taken in response to enquiries. Citizens who lack sufficient digital skills, such as rural residents and older adults, are significantly limited in their ability to submit requests to the RSAs electronically. To ensure the continued success of digital interactions between the RSAs and citizens, it is necessary to continuously improve digital literacy and refine organizational processes for submitting electronic requests to the RSAs. At the same time, it is important to maintain the option of submitting applications in person.

The article summarizes the findings of the authors’ sociological investigation into how Russian citizens and private economic entities view the actions of regulatory and supervisory authorities. Various factors influence the trust level in regulatory and supervisory bodies. For citizens, this primarily means making sure that the control and supervisory authorities safeguard the values that are protected by law and that requests for their assistance in defending those values (such as life, health, property, the environment, etc.) are successful. For private economic entities, it refers to the existence or absence of material and administrative expenses related to the operations of control and supervisory bodies, the excessiveness of mandatory requirements, and the customer focus of regulatory and supervisory bodies. The article was prepared as part of a state assignment by the Russian Presidential Academy of National Economy and Public Administration (RANEPA).

The article focuses on the federal lawon state control (supervision) and municipal control.The law singles out a specific category among types of state control (supervision), i.e., types of state control and supervision activities (CSA), aiming to minimize the risk of harm/damage to legally protected values (LPV). Improving this category of control and supervision is no longer just a matter of the usual lowering of administrative barriers and reducing the costs to business activities (particularly private businesses) associated with state control and supervision but also of improving the security of legally protected values, including those significant to citizens. The study used the data from sociological surveys conducted by RANEPA in 2017-2022.The authors note positive trends in developing both vectors of client-centered state efforts to improve control and supervisory activities and assess the state’s attention to each of these vectors and the concerns of the respective parties to such activities. At the same time,there is still an imbalance in favor of one of the parties.The authors point out the need to reduce this imbalance and to equalize the pace of improvements in which the parties to the state’s control and supervision activities are interested.

In 2020, the concept, status, and list of legally protected values were legislatively enshrined (the values that are directly significant for all people: the life and health of people, their property in all its manifestations, personal data, animals and plants, the environment, etc.). State bodies were tasked to minimize the risk of harm to these values; therefore, state (municipal) control and supervision measures should be aimed directly at protecting these values from state-controlled risks. Undoubtedly, Russian citizens are interested both in maintaining the already existing level of protection of values that are significant to them as well as in improving this protection. Sociological surveys conducted by the Russian Presidential Academy of National Economy and Public Administration among citizens and business representatives show that the protection of values also depends on the activities of state control and supervisory bodies. In the article, the author gives the dynamics of citizens’ assessment of the protection of these values and considers what exactly affects their security. Also, the article assesses the role of the control and supervisory activities of the state within the framework of ensuring the security of these values, shows the prospects for enhancing security, and proposes a program for increasing protection. The author believes that if we continue to conduct these surveys, then we will be able to assess the effectiveness of the current reform of control and supervisory activities from the citizens’ point of view, including the “regulatory guillotine” and its impact on the protection of the values protected by law that are significant for citizens.

Improving the quality of public and municipal services provided by the government and local self-government agencies is one of the key imperatives towards improving governance in Russia. The most important indicator of improving its effectiveness is the level of citizens satisfaction being the recipients of these services. The article presents the main results of studying the level of general citizen satisfaction with the quality of work by the activities of government agencies in this area which were obtained in a study conducted by the Russian Presidential Academy of National Economy and Public Administration in 2013. These results are analyzed and compared with data obtained in similar studies in previous years.

This article has been written based on the resulting conclusions of the scientific-research endeavor on a theme titled: “Preparation of proposals for the further development of performance management mechanisms in the activities of the executive branch”, written by staff of the faculty of the Center for Public Administration Technologies of the Institute of Applied Economic Research of the Russian Public Service Academy in 2013. Currently the systems of performance management, driven by results such as (performance indicators, evaluation tools and the impact on the financing of the executive authorities, payment of civil servants and others are being introduced to the work of the executive authorities, usually, as an “ auxiliary circuit “ government. These arrangements are reflected in the directives of the Decrees of the President of the Russian Federation dated 7 May 2012, in the implementation of the transition to the formation of the federal budget, for the program-focused principles in implementing an instrument of government jobs for government and public institutions, as well as the implementation of other related initiatives. Often and at the same time, these initiatives usually are correlative on the timing and content, and thus have no significant impact on the organization of the structure of Executive authorities, and they do not lead to the increase of accountability for the achievement of the intended results. Despite the endeavors and efforts initiated during the last 10 years to improve governance in the Russian Federation, Russia continues to lag behind the estimates of OECD countries in the quality and efficiency and effectiveness of its public administration and the competitiveness of its State institutions. The present article examines such issues and presents an integrated approach to the study of international experiences in the implementations of legal regulations in the activities of Executive bodies and management performance structures and systems of these countries and development of performance management mechanisms in the activity of the Russian executive authorities on for the 2013 - 2018 years.

В Российской академии государственной службы при Президенте Российской Федерации состоялась видеоконференция по проблемам создания и применения административных регламентов, на которой обсуждались следующие вопросы: - порядок, нормативная основа разработки и утверждения административных регламентов; - регламентация административных процедур и повышение качества предоставления государственных услуг; - роль Правительственной комиссии по административной реформе и общественных институтов в подготовке административных регламентов.