Articles
The level of citizen satisfaction with the quality of public and municipal Services
Received: 15.05.2014 Published: 15.05.2014
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Abstract
Improving the quality of public and municipal services provided by the government and local self-government agencies is one of the key imperatives towards improving governance in Russia. The most important indicator of improving its effectiveness is the level of citizens satisfaction being the recipients of these services. The article presents the main results of studying the level of general citizen satisfaction with the quality of work by the activities of government agencies in this area which were obtained in a study conducted by the Russian Presidential Academy of National Economy and Public Administration in 2013. These results are analyzed and compared with data obtained in similar studies in previous years.
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Для цитирования:
Южаков В.Н., Бойков В.Э., Добролюбова Е.И., и др. Уровень удовлетворенности граждан качеством государственных и муниципальных услуг // Государственная служба. 2014. Т. 16, № 3. С. 17–24.
For citation:
YUZHAKOV V., BOYKOV V., DOBROLYUBOVA E., et al. The level of citizen satisfaction with the quality of public and municipal Services // Gosudarstvennaya Sluzhba. 2014. Vol. 16, no. 3. P. 17–24.
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How to Cite
YUZHAKOV V., BOYKOV V., DOBROLYUBOVA E., et al. The level of citizen satisfaction with the quality of public and municipal Services // Gosudarstvennaya Sluzhba. 2014. Vol. 16, no. 3. P. 17–24.
