DEVELOPMENT AND IMPLEMENTATION OF KEY PERFORMANCE INDICATORS AT THE REGIONAL LEVEL

Abstract

The material presented in this paper is an attempt (based on the development experience and implementation of key performance indicators (KPI) in the system of public administration at the regional level over the past few years) to identify problems and outline further steps for a more successful use of such tools. On the basis of the analysis performed in this article of the problems encountered in the development and implementation of these indicators in the regional public service, proposals are offered for the greater use of practice-oriented training of civil servants, as well as providing expert support for the introduction of indicators based on common approaches and the facilitation of disseminating best practices. Emphasis is given on the need for the implementation of indicators from «top-down» and changing the system of material incentives, the principles of forming wage funds in state agencies, the carrying out of effective re-engineering of existing business processes together with the objectification of indicators and performance criteria, including those based on the use of public monitoring.