Ensuring the availability of public services

Abstract

One of the important aspects of the problem of accessibility of state and municipal services is the low level of awareness of citizens about the presence of their respective rights to receive them. Often citizens do not even know that they could, for example, be entitled to receipt of a particular benefit, are eligible for any benefits under certain existing life situation. Typically, the channels of obtaining such information are not public authorities and organizations, newspapers, neighbors, acquaintances, relatives, which is in the modern state of law is not entirely true. One of the main functions of the state should be to ensure equal access to information about their rights and proper «useful» information to citizens about them. Therefore it is especially important to the State of the implementation of the of the information function. The main purpose of this article therefore is - the identification of the main factors of low level of information accessibility and the development of management decisions to improve information accessibility of public services with the use of information and communication technologies. Proposed by the authors is the use of models of information and communication technologies for legal awareness of citizens aimed at the implementation of the information function of the state within the concept of the state public service.