NAUMOV, Sergey; MASLENNIKOVA, Elena. Dialogue Communications: Readiness Check. Gosudarstvennaya Sluzhba, [S. l.], v. 12, n. 3, p. 37–40, 2010. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/21066. Acesso em: 9 nov. 2026.