YUZHAKOV, Vladimir; BOYKOV, Vladimir; DOBROLYUBOVA, Elena; POKIDA, Andrey; ZYBUNOVASKAYA, Natalia. The level of citizen satisfaction with the quality of public and municipal Services. Gosudarstvennaya Sluzhba, [S. l.], v. 16, n. 3, p. 17–24, 2014. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/21917. Acesso em: 3 nov. 2026.