SIMAGINA, Olga; TSUKAR, Sergey. Ensuring the availability of public services. Gosudarstvennaya Sluzhba, [S. l.], v. 17, n. 3, p. 53–59, 2015. Disponível em: https://gosudarstvennaya-sluzhba.owebs.ru/article/view/22089. Acesso em: 9 nov. 2026.