The process-oriented public management

Abstract

The article is devoted to the study of the principles of process-oriented public administration. The problems of the relevant interpretation and the possibilities of their applicability in the framework of the system of public administration are shown. The author's definition of the concept of process-oriented state management is presented in the article. The differences between process-oriented, project-oriented and functionally-oriented types of administration are shown. The work is based on the use of the research methods of the systemic analysis, synthesis and induction. The distinctive characteristics of the process-oriented public administration notion were described with the help of these methods, as well as the determinants of the limitation of the possibilities of the use of this concept were also shown. The process-oriented approach to the management of public sector organizations is an effective transformation of the queries to the results in the form of the provision of quality services to citizens. Such transformation occurs by performing interrelated activities that have a purpose and a certain degree of their importance. Accordingly, each such organization strives to provide a synergistic course of individual processes, which are indispensable for the achievement of certain results. To improve the efficiency of process-oriented public administration it is necessary to give an exact definition of the particular subjects responsible for optimal functioning of one or another process. Properly organized processes allow to provide quality public services and promote efficiency of management. The principles of process-oriented management continue to be used in the framework of different approaches to the public administration.