Lavrova Tatyana B.

The article focuses on the usage of AI technologies in the activities of Russian civil servants. The study explores key research areas in this field, emphasizes essential prerequisites for effectively integrating AI into the civil service, and identifies the challenges that may arise during this process. The authors found that insufficient digital literacy among civil servants and low trust in AI tools appear to be key obstacles. A survey of HR staff at government agencies revealed their experiences using AI at work and their opinions on the subject. The results obtained indicate the need to modernize the technical aspects and introduce new digital solutions, including artificial intelligence, in everyday practice. The authors emphasize the need to enhance the digital skills of state and municipal employees. The main task is to develop specialized educational programs and courses that focus on enhancing digital literacy, particularly in the area of AI.

The authors suggest the efficiency and quality of public administration (EQPA) model for public authorities, based on the concepts of quality management, client-centeredness standards, and organizational self-assessment methodology. To monitor and diagnose efficiency reserves while continuously improving the actions of public authorities for the benefit of citizens, businesses, and employees,the article outlines a framework incorporating EQPAcriteria,methods,and self-assessment tools. These instruments are designed to evaluate and enhance the efficiency of public authorities’ activities. The stages and steps of self-assessment according to the EQPA model are described in detail both for the basic format - EQPA-monitoring (rapid assessment), and for in-depth - EQPA-diagnostics. The proposed EQPA model has a direct link to the current agenda of modernization of public administration in Russia and is based on the regulatory and legal framework for the introduction of principles and standards of client-centeredness. When developing the EQPA model,the experience of adaptation and testing of excellence models in Russia was taken into account, as well as the conclusions and recommendations of experts obtained within the framework of research projects of RANEPA.

The article is based on the materials of a sociological survey undertaken in the fall of 2023 to identify the assessments and expectations of graduates of the professional retraining program for candidates to the federal reserve of managerial personnel over the past three years, as well as reservists whose term in the reserve will end during the year.The methods of quantitative survey(online questionnaire) and qualitative survey (in-depth interview method) were used. Based on the analysis of the obtained data, it was concluded that the expectations of reservists correspond to the leading trends of workwith personnel reserves in public administration. The key categories are goal-setting and result orientation, and the underlying basis is to increase the demand for reserve participants.The reserve management system itself also requires conceptual development.

The existing approaches to quality assessment, based on ranking and rating, perform a control function but do not give government bodies at various levels, local governments, and public sector organizations the necessary tools to improve their performance. The article is devoted to one of the modern models of quality management in the field of public administration - the European model for improving the activities of public sector organizations through the self-assessment - the Common Assessment Framework (CAF model) and the possibilities of its implementation in Russia.

Since maintaining and improving the qualification level by the civil servant is implemented through the professional development, the study identifies main changes affecting this area, including those caused by the changes in the legal regulation.